The HMRC portal to reclaim furloughed staff’s salaries will open on Monday (20th April). HMRC have now issued further instructions and details for those with furloughed employees.

We are here to help if we can, however, be aware that everybody will be trying to access the site at the same time, so it may take a few days before you get your claims processed.

Change to employee eligibility

There is an important change to the scheme relating to employee eligibility:

  • you can claim for employees that were employed as of 19 March 2020 and were on your PAYE payroll on or before that date; this means that you will have made an RTI submission notifying us of payment of that employee on or before 19 March 2020
  • employees that were employed as of 28 February 2020 and on payroll (i.e. notified to us on an RTI submission on or before 28 February) and were made redundant or stopped working for you after that, and prior to 19 March 2020, can also qualify for the scheme if you re-employ them and put them on furlough.

How to claim

As you prepare to make a claim, please note:

  • the online claim service will be launched on GOV.UK on 20 April 2020 – please do not try to access it before this date as it won’t be available
  • the only way to make a claim is online – the service should be simple to use and any support you need available on GOV.UK; this will include help with calculating the amount you can claim
  • you can make the claim yourself even if you usually use an agent
  • claims will be paid within 6 working days; you should not contact HMRC unless it is absolutely necessary – any queries should be directed to your agent, representative or HMRC’s webchat service
  • HMRC cannot answer any queries from employees – they will need to raise these with you, as their employer, directly.

Information you will need before you make a claim

In addition to the information in our previous email, you will need to have the following before 20 April 2020:

  • a Government Gateway (GG) ID and password – if you don’t already have a GG account, you can apply for one online, or by going to GOV.UK and searching for ‘HMRC services: sign in or register’
  • be enrolled for PAYE online – if you aren’t registered yet, you can do so now, or by going toGOV.UK and searching for ‘PAYE Online for employers’
  • the following information for each furloughed employee you will be claiming for:
  1. Name
  2. National Insurance number
  3. Claim period and claim amount
  4. PAYE/employee number (optional)
  • if you have fewer than 100 furloughed staff – you will need to input information directly into the system for each employee

If you want an agent (that’s us) to act for you

Please note:

  • agents authorised to act for you on PAYE matters can make the claim on your behalf using their ID and password
  • you will need to tell your agent which UK bank account you want the grant to be paid into, in order to ensure funds are paid as quickly as possible to you. (HMRC will assume this is your main bank account, if they don’t have this they will contact you.)

You should retain all records and calculations in respect of your claims.

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